sd
premium
servicedesk premium
more secured, designed for large data

ServiceDesk is a simplified service crm to manage service complaints & contracts.

for less features see professional edition
ServiceDesk Premium

enhanced security & volume data storage

for more features see enterprise edition

ServiceDesk Premium supports large volume data and has enhanced security for growing business needs. It has features such as

It is a windows application with an option to store data On-Premise or Online (Cloud). The On-Premise version works without internet. You can store unlimited data without any restriction.

features & benefits

Manage Complaints

Assign & Reassign Complaints

Complaint Status

Service Contract

Multiple products in Contract

Contract Renewal

Advance Search

Bigger Notes

Dashboard

MIS reports

Reporting (Advance)

Excel Export

SMS Notification

Email Notification

Excel upload

Access control (Advance)

Manage Volume data

Service Schedule

Quotation

Backup

installation & data storage options
Single PC
LAN
Thin Client
Online
minimum users
10 users

ServiceDesk Premium is available on subscription for both on-premise & online license. The Price includes free version upgrade & support.

Price in USD

# USD price is applicable for Rest of the world (Non-Indian business)
*Minimum users for Premium is 10

Payment Options

  

Various payment modes are available for USD payment
PayPal Online payment in USD can be made via Paypal
OR
HDFC Bank transfer funds (Swift) to our HDFC bank
To know more about payment options mail us at sales@spinso.com

HDFC Bank Accounts Details | Payment In INR

Data Storage options

a. On-premise single location

  • store data on your PC or server
  • Access it from multiple pc connected on LAN
  • Data is locally stored

b. On-premise multi location

  • store data on your server
  • Access it from multiple pc connected on LAN
  • Configure you server for multi location access
  • Connect to your server from multiple location (branch office)
  • Access data on the go (laptop)
  • Data is locally stored

c. Online multi location

  • store data on Spinso Cloud server
  • Access it from multiple location via internet
  • Access data on the go (on laptop via internet)

Option to Store Data On-Premise or Online

ServiceDesk Premium gives you the choice to store data as per your requirement, hence you can choose On-premise or Online with multiple installation options as listed below.

 On-Premise

store data on your PC, laptop or Server.

Single PC Single User
You can install ServiceDesk Premium on Single device (PC or Laptop) where application and data are stored on same device.

Single PC Multi User
You can install ServiceDesk Premium on Single device (PC or Laptop) where data and application are stored on same device you can create multiple users and login with respective login details on that device.

Multi PC Multi User
You can install ServiceDesk Premium on multiple devices (PC or Laptop) connected via LAN, where data is stored centrally on any of the device and the client component can be installed on other devices connected to it.

Thin client
ServiceDesk Premium supports installation on your Thin Client.

 Online

store data on spinso cloud & access on the go.

Online / Cloud
ServiceDesk Premium supports online option where data is stored on spinso cloud server and you just need internet to access this from any device (PC or Laptop). Hence you can access it from multiple locations or on the go. You don’t have to invest in hardware and software, and worry about maintenance and data backup.

Option to store data on cloud

or

or

Support

All our products come with standard support
which includes chat, telephone, email & remote support.
Kindly contact our helpdesk for more details.

  email : support@spinso.com

  Tel no : +91.22.25826331

Prerequisite

Desktop/Laptop configuration required for app & database installation for ServiceDesk Premium Edition

sd

App
windows application.

sd

Database
On-premise only.
   hardware
CPU: 2 GHz +
RAM: 1 GB (minimum)
Free Disk Space: 100 MB (minimum)
Screen Resolutions: 1024*768
   hardware
CPU: Xeon or i5 or above
RAM: : 8 GB or above
Free Disk Space: 10 GB or above
   software
Windows 10, 8, 7, Vista or XP
windows 10 Recommended
   software
Windows Server or Windows 10
Windows server Recommended
   database
SQL Server Express (Free) or Higher
‹ professional for less features see professional edition
enterprise › for more features see enterprise edition