:: Organizer 2012 - Standard Edition :: Software for Sales and Service Industry | Sales, Bill, Payment Reminder | a software product company

home > software products > organizer > Standard Edition

service crm

Price in INR
Subscribe : Rs.75.00 (pu,pm)
Buy : Rs.3000.00 (pu + amc optional)

Price in USD
Subscribe : $3.00 (pu,pm)
Buy : $120.00 (pu + amc optional)

*Min users : 5
*Payment yearly

	Standard Edition Rs. 75/- onwards
Easily Manage Service Contracts (AMC)
Spinso Organizer Standard Edition is simple ready to use service CRM to manage complaint, billing, service contracts. Organizer helps you manage complaints from customers and other sources and track various stages of complaint from initiation to closure. Generate invoice for billing customers. You can easily manage service contracts; receive alerts for the contracts due for renewal or expiry. Enhance customer service experience
- Easily manage and resolve customer complaints on time. - Analyze and take corrective and preventive action to improve quality. - Get AMC/Service Contract expiry, renewals and other service related information on your finger tips. - Plan and allocate service calls well in advance and improve productivity. - Serve your customer better by knowing complete history of the customers with the unique card no functionality. - Save time with quick,easy paperless billing.
It is a client based application and can be accessed by multi user with the local network. Ideal for small business. Licensing Model Subscription/Rental (SaaS): pay as per use (per user, per month) on your server. Buy : Perpetual license, one time fee. This edition is available for trial use with a cap of 10 entries Download, Install and Get Started Modules \| Prerequisite \| Features \| Resources \| Reports \| Price \| Screens \| Video

Modules

Service Contract Management
Manage and track AMC/Service contracts.

Card No
Unique card number is generated for every unit item in service to easily identify and track complaint and service details of the customer.

Complaint Management
Capture complaint, assign it to support executive/technician and track the status.

Customer Management
Manage customer contact information.

Product Management
Manage product details for quick billing.

Invoice
Generate Item wise invoice .

Reports
Flexible reports that can be easily sliced & diced similar to spreadsheets. It also lets you export report data to excel.

Data Backup and Restore
Backup the data as required and easily restore it during the crisis.

Access Control
Access control to define user rights and privileges.

Prerequisite

Hardware Requirement

- CPU: 2 GHz +
- RAM: 512 MB (minimum)
- Disk Space: 100 MB (minimum)
- Screen Resolutions: 1024*768

Software

- OS: Microsoft Windows XP, Windows Vista, Windows 7.
- Microsoft Dot Net Framework 2.0
- Report viewer (Free Runtime)

Features

Centralized repository for managing the complaint.
Check the availability of technician and assign the complaint accordingly.
Track the status of the complaint solved, pending etc.
Track complaints, figure out the problem areas and action taken.
Unique complaint number for each complaint is generated which becomes easier for communicating with customers.
Generate invoice.
Supports multi user access.
Customer Contact management.
Product management.
Service generation process is automated; system automatically generates the date of service depending on the frequency of the service.
Unique card number is generated for every unit item in service to easily identify and track complaint and service details of the customer. Thus it gives the complete history of the unit at a finger tip.
Get alerts for the service due and contract expiry.
Service Contract can be easily renewed at any point of time.
Backup and Restoration facility to safeguard your data
Powerful reporting capabilities with slice and dice reports.
Access control to define user rights and privileges.

Resources

Remote Support
Issues can be resolved via the IT support facility, by gaining remote PC access. Thus breaking the location barriers. Following are the utilities required to avail remote support. These tools are secure and easy to use. It just requires a PC and internet connection.

- Show My PC download now
- Team Viewer download now

Microsoft Dot Net Framework 2.0 (Free Runtime)
A free runtime from Microsoft required for all our products download now
Report viewer (Free Runtime) download now

Reports

Bill Register
Get bill register along with item wise bill details.

Complaint
List of complaints pending.
Status of complaint.

Service Contract
Pending Services.
Details about Service assigned to the technicians/support executives.
Service Status.

Card No
Card no wise details of service items.

Sample reports

Price
Price in INR (Min 5 User)

License Type	Cost

Subscribe	Rs.75.00 (per user per month)
buy	Rs.3,000.00 (per user one time cost, Next year AMC optional)

Price in USD (Min 3 User)

License Type Cost

Subscribe
$3.00 (per user per month)

buy
$120.00 (per user one time cost, Next year AMC optional)