Service CRM software

 service crm

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Lite (free edition)

a free Complaint Management Software for individuals, start-up & small business

No registration needed

ServiceDesk Lite is free ready to use service management software that enables you to manage customer complaint lifecycle from complaint initiation, assignment to closure in a very simple way.

For service oriented firms it is very essential to timely respond to customer complaints, queries or issues, deliver quick service to build strong customer relationship and win more loyal customers. Usually lot of paperwork needs to be done to manage customer complaints.

download, install and get started

Features and Benefits
3 users free for Life
Manage unlimited Complaints
No registration needed (Download, Install & Get Started)
Unique Complaint Number for easy tracking
Manage Complaint Life cycle
  Register complaint
  Assign to Service executive
  Close Complaint
Reports to view your complete data
Smart reporting
  Aggregate data
Access control (Basic)
Store data locally
Does not need internet to access data
Backup and restore feature to safe guard your data
Add more users by paying a nominal fee
for more features see Standard Edition

Getting Started.pdf

Getting Started
Quick start guide for ServiceDesk lite Edition

Installation guide.pdf

Installation guide
Quick start guide for ServiceDesk lite Edition

Introduction to ServiceDesk Lite (Free Edition)

ServiceDesk Lite is free ready to use complaint management software that enables you to manage customer complaint lifecycle from complaint initiation, assignment to closure in a very simple way.

ServiceDesk Lite Installation (Free Edition)

Step by step guide to install ServiceDesk lite - free edition.

ServiceDesk Lite Getting Started (Free Edition)

Step by step help for ServiceDesk lite. This covers the following

- First time login
- Wizard Screen
- Master screen
- Register your first complaint
- Assign Compliant to service executive
- Close complaint
- View report
- And more


Free for 3 Users, Additional user for INR Price Rs. 60 & USD Price $. 1 respectively (per user per month)

Is this really free?
Yes, ServiceDesk Lite is a 100% free product for life.

Do I have to register or share my details to use free edition?
No, you do not have to share personal details or need credit card to use ServiceDesk Lite.
Just download, install and get started with the product.

Is this web based application?
No, ServiceDesk Lite is a windows application, hence you do not need internet to access your data.

Where is my data stored?
In case of ServiceDesk Lite the data is stored on your local Pc/Laptop.

How much data I can enter, is there a lock?
No, there is no lock for data in the system.

How many Complaints can I enter in the system?
There is no restriction on numbers of complaints you can create in the system.

How many users can I create in ServiceDesk Lite?
ServiceDesk Lite support up to 3 users for free, you would not be able to create additional user in free edition.

If you wish to add more users in ServiceDesk Lite you can purchase by paying a nominal fee.

Why this is free, what is the catch?
There is no catch here, ServiceDesk Lite is free and would be free for life.

we would try and add more features in coming version to help individuals and small business to automate their Service processes.

How about support?
Yes, we do provide email support in case if you need any help in installing, using the application or for uninstalling the application.

Kindly mail us at and we would be happy to help you.

Can I Upgrade ServiceDesk 2018 Lite ?
Yes, you can upgrade this to license edition any time you wish, we would upgrade your data as well.

Can I add more users for ServiceDesk Lite?
Yes, ServiceDesk Lite is free for 3 users if you wish to add more users you can do so by paying a nominal fee for additional users.

Can I take backup of data?
Yes, you can take a backup of the data as per your need and restore the same if needed.

We would also recommend you to maintain the local copy of setup/installer current version of ServiceDesk Lite, in case if you wish to install the application again in case of pc/laptop format.

Kindly note new version of ServiceDesk Lite (Free Edition) would not support old ServiceDesk Lite backup.

Is there a paid or license edition of ServiceDesk?
Yes, ServiceDesk has various edition like Standard, Enterprise and custom.

We would recommend you to try ServiceDesk Standard edition which has features like Multi user, Customer Complaint management, Contract management, Multiple products in contract, Complaint Pending reason, Smart report tool, Public Cloud Support, private cloud support & more.

You can download the trial version of ServiceDesk Standard Edition, this is available for free trail and no registration or payment details are needed.

How to Uninstall ServiceDesk Lite?
1. Open Programs and Features by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.

2. Select ServiceDesk Lite, and then click Uninstall. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Hardware Requirement

- CPU: 2 GHz +
- RAM: 512 MB (minimum)
- Disk Space: 100 MB (minimum)
- Screen Resolutions: 1024*768


- OS: Microsoft Windows XP, Windows Vista, Windows 7, 8, 8.1 or 10
- Microsoft Dot Net Framework 2.0 download center

See Also

- ServiceDesk Compare edition
- Price List INR
- Price List USD
- Resources & Articles
- ServiceDesk Basic Edition

Other Free Software's

- SalesTracker Lite : free sales CRM software
- TimeTracker Lite : free time management software
- EQMS Lite : free sales CRM software

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